Shipping and Delivery Policy - ALTO Container Line

Shipping & Delivery Policy

Reliable Delivery. Clear Timelines. No Guesswork.

At ALTO Container Line, we take shipping seriously — because getting your container to you safely, on time, and without confusion is just as important as the container itself.

Whether you’re ordering a single 20ft unit or a full set of containers for a commercial project, our delivery policy is designed for efficiency, predictability, and peace of mind.

Delivery Coverage

We offer shipping to all 48 contiguous U.S. states.
Deliveries to remote areas are available as long as the location is accessible by truck and cleared for container placement.

If your site has access restrictions, unpaved entry, slope, or specific permitting needs, please inform your sales representative ahead of time. We’ll help coordinate the most suitable offloading solution.

Standard Shipping Fee

We charge a flat-rate shipping fee of $650 per container, regardless of your location within the continental U.S.

There are no hidden charges or variable freight quotes. This flat fee includes:

Route planning and freight coordination
Access to local or regional transport partners
Direct delivery to your provided address
Communication of an accurate ETA

Please note: If you are ordering multiple containers, a separate delivery fee may apply for each unit unless consolidated delivery is arranged.

Delivery Timelines

Once payment is confirmed:

Processing Time: 1–2 business days
Delivery Window: 3–5 business days after processing
Total Turnaround: Typically 4–7 business days from payment to delivery

All customers receive:

A confirmed delivery ETA once your order is in transit
Ongoing updates from your assigned sales representative
A final delivery check-in before arrival

We pride ourselves on prompt coordination, minimizing idle wait times or unexpected delays. If we foresee a delay (e.g. weather or routing constraints), you’ll be notified immediately.

Delivery Method & Equipment

Containers are typically delivered via tilt-bed truck, which allows the driver to offload the unit safely onto level ground.

If tilt-bed service is unavailable in your area, or if your container requires crane-assisted offloading (e.g. due to terrain or height restrictions), this will be discussed and arranged in advance.

You are responsible for:

Ensuring ground access is safe and drivable
Providing a level surface for container placement
Being present or accessible during delivery (or appointing someone who is)

Our team can help guide you through local site prep recommendations to avoid offloading issues.

Shipping to Business Locations

For deliveries to commercial sites, warehouses, or freight yards:

Please indicate receiving hours, gate codes, or access instructions
If the site requires an appointment for unloading, this must be shared during order finalization
We can coordinate with on-site personnel or dispatchers as needed

We aim to make deliveries smooth, even in high-traffic or industrial zones.

Missed or Delayed Deliveries

If the delivery attempt fails due to inaccessible site conditions, refusal, or absence of a contact person, a re-delivery fee may apply.

Our team will do everything possible to ensure successful first-attempt delivery — including sharing exact ETAs, verifying access, and confirming placement readiness beforehand.

Delivery Support

From the moment your order is confirmed, your assigned sales representative will be in touch to:

Review your location details
Walk you through access requirements
Provide tracking and ETAs
Ensure you’re prepared on delivery day

We don’t outsource communication — your rep stays in touch until the container is placed on your property and confirmed delivered.

Questions or Special Delivery Needs?

If you have unique delivery conditions, special instructions, or bulk shipment requests, contact us in advance. We’ll work with you to arrange a delivery that fits your site and schedule.

ALTO Container Line
Address: 14950 Telephone Ave, Chino, CA 91710, USA
Email: sales@altocontainer.com
Tel: +1 (707) 660-3521
Website: www.altocontainer.com