Privacy Policy

Your Privacy Matters. Your Information Stays Secure.

At ALTO Container Line, we are committed to protecting your personal information and ensuring your experience with us is safe, transparent, and respectful. This Privacy Policy outlines what information we collect, how we use it, and how we keep it secure.

By using our website or interacting with our team, you consent to the practices described below.

1. What We Collect

When you interact with ALTO Container Line — whether by requesting a quote, placing an order, or submitting a contact form — we may collect the following information:

Full name
Business or delivery address
Phone number and email address
Company name (if applicable)
Order details and container preferences
Payment reference (bank transfer confirmation only)
Communication history with our sales team

We do not collect or store credit card data, social security numbers, or sensitive financial login information.

2. How We Use Your Information

We use your information for the following legitimate purposes:

To process your order and issue an invoice
To arrange delivery and provide ETA updates
To respond to questions or requests
To verify identity and prevent fraud
To comply with tax or business regulations
To improve our service and client communication

We do not use your information for unsolicited marketing, and we never sell or rent your data to third parties.

3. How Your Information is Protected

We use secure systems and strict access controls to protect your data:

All customer data is stored in encrypted, access-restricted systems
Only authorized staff can access client records
All invoice and communication emails are sent via our secure domain (@altocontainer.com)
We monitor for unauthorized access or suspicious activity

We retain only the information necessary to fulfill your order, provide after-sales service, or comply with legal obligations.

4. Data Sharing & Third Parties

We do not sell, trade, or share your personal information with third parties for commercial use. However, we may share limited information with trusted service providers when necessary to complete your order:

Freight carriers (to arrange delivery)
Compliance professionals (for tax or regulatory purposes)
IT providers (for secure communication systems)

All such third parties are contractually obligated to safeguard your data and use it only for its intended purpose.

5. Cookies & Website Tracking

Our website may use minimal cookies for basic functionality and analytics (such as Google Analytics). This allows us to improve site performance, monitor page visits, and streamline navigation.

We do not use tracking cookies for advertising, retargeting, or behavioral profiling.

You can disable cookies in your browser at any time without affecting your ability to use our website.

6. Your Rights

You have the right to:

Request a copy of the personal data we have on file
Request correction or deletion of your information
Withdraw consent or object to certain data uses
Request clarification on how your data has been handled

To make a request, email us directly at sales@altocontainer.com.

7. How Long We Keep Your Data

We retain order-related data for as long as required to:

Fulfill your purchase and delivery
Provide after-sale support
Comply with tax, audit, and regulatory requirements

Non-transactional data may be deleted or anonymized after a reasonable period of inactivity.

8. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices, services, or legal obligations. When updates occur, the revised version will be posted here with the “Last Updated” date.

We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or data use, contact us directly.

ALTO Container Line
Address: 14950 Telephone Ave, Chino, CA 91710, USA
Email: sales@altocontainer.com
Tel: +1 (707) 660-3521
Website: www.altocontainer.com