Payment Policy

Secure. Transparent. Straightforward.

At ALTO Container Line, we believe the payment process should be as clear and efficient as the rest of your purchase experience. That’s why we’ve structured our payment policy to ensure security, accuracy, and peace of mind for every client — from individual buyers to commercial operators.

Accepted Payment Method

We accept bank transfers only for all container purchases.

This method provides a secure, documented, and traceable transaction process that protects both the buyer and the business. It also eliminates hidden charges and third-party processing fees often associated with credit cards or online gateways.

Upon confirming your order, you will receive:

A formal invoice with your order details and payment instructions
Banking information required to initiate a domestic wire or ACH transfer
A reference number to include with your transfer for tracking

We recommend completing payment using your bank’s secure transfer option and retaining your payment confirmation as a receipt.

When Payment is Due

Full payment is due before dispatch. We do not currently offer financing, installment plans, or credit terms.

Once your payment is confirmed:

Processing begins within 1–2 business days
Delivery is scheduled and ETA communicated
A sales representative remains in contact until final delivery

This upfront process allows us to maintain fast turnaround times and consistent scheduling with our freight carriers.

Refund Handling

Refunds are processed according to our Returns & Refunds Policy. If a refund is due to the buyer — for example, in the case of an approved return or company-caused error — the refund will be issued to the same bank account used for the original payment.

Refund Timeline: Within 7 business days of the returned container being received and inspected
Refund Confirmation: A written statement will be sent once the refund has been initiated

We do not issue refunds to third-party accounts or alternative payment methods under any circumstance.

Tax Application

Applicable sales tax is calculated based on the delivery state and will be included in your final invoice.

If you are purchasing on behalf of a tax-exempt organization, please submit valid documentation before payment is processed so your invoice can be adjusted accordingly.

Order Cancellation

If you need to cancel your order before dispatch, contact your sales representative immediately. If the container has not yet been released to a freight partner, we may be able to stop the order and issue a full refund.

Once a container has shipped, cancellation is not possible. In this case, the return process must follow our standard 30-day return window.

Invoice & Documentation

Each transaction is supported by:

A formal invoice (issued prior to payment)
A receipt (issued after payment is received)
Optional bill of sale or supporting documents upon request

All documents are issued in PDF format and sent via email. Hard copies can be mailed upon request.

Need Help?

If you have questions about the payment process, wiring instructions, or how to structure your purchase, our team is here to assist.

Contact us directly:

Address: 14950 Telephone Ave, Chino, CA 91710, USA
Email: sales@altocontainer.com
Tel: +1 (707) 660-3521
Website: www.altocontainer.com

We’re committed to making every aspect of your purchase — including payment — clear, secure, and professionally handled.