FAQs - ALTO Container Line

Frequently Asked Questions (FAQs)

Need answers before you buy? You’re in the right place.

Below are the most common questions we receive from customers about purchasing containers, payment, delivery, and more. If your question isn’t answered here, feel free to contact us directly — our team is always ready to help.

1. What sizes of containers do you sell?

We specialize in 20ft and 40ft shipping containers, including standard height and high cube options. Both new and used units are available in a variety of configurations such as double door, open side, open top, refrigerated, flat rack, and clearance stock.

2. Are your containers new or used?

We offer both:

New / One-Trip Containers: Like-new condition, used only once for cargo transport from the manufacturer.
Used Containers: Wind and water tight (WWT), structurally sound, suitable for storage and most modifications.
We clearly state the condition of each container at the time of sale. Photos and additional details are available upon request.

3. How do I place an order?

To place an order:

Contact us directly or request a quote online
Confirm the container type, delivery address, and quantity
Receive your official invoice and payment instructions
Make payment via bank transfer only
Once payment is confirmed, your order will be processed and delivery scheduled

4. What payment methods do you accept?

We accept bank transfers (ACH or wire) only. We do not accept credit cards, checks, or third-party platforms (e.g. PayPal, Venmo, etc.).

Bank transfer ensures security, traceability, and avoids third-party processing fees.

5. How much is shipping?

We offer a flat-rate delivery fee of $650 per container to any location within the continental U.S.
This rate includes dispatch, carrier coordination, and direct-to-site drop-off.
If you’re ordering multiple units or require a special offloading method (e.g., crane), your sales representative will advise if adjustments apply.

6. How long does delivery take?

Processing Time: 1–2 business days after payment confirmation
Delivery Time: 3–5 business days after processing
Total Turnaround: Typically 4–7 business days

You’ll receive a clear ETA and updates from your assigned representative throughout the process.

7. Do I need to be present during delivery?

Yes. Either you or someone you authorize should be on-site to:

Confirm delivery location and access
Sign off on placement
Ensure proper offloading area (firm, level ground)

Your delivery driver and ALTO rep will coordinate with you in advance.

8. Can I return a container if I’m not satisfied?

Yes. We offer a 30-day return window for eligible returns.
If the container arrives in a condition that doesn’t match what was promised, or if ALTO made an error, we’ll either exchange the unit or issue a full refund.

For full details, please review our Returns & Refunds Policy.

9. How long does it take to get a refund?

Once a returned container is received and inspected, we’ll issue a refund within 7 business days to the original bank account used for payment.

10. Is sales tax included in the price?

Sales tax is calculated based on your delivery location and will appear on your invoice.
If you’re a tax-exempt organization, simply provide your exemption certificate prior to payment so we can adjust your invoice accordingly.

11. Can I choose the exact container I want?

Yes — within reason. If you have specific needs (e.g. minimal rust, interior flooring condition, special doors), let us know during the inquiry process.
We’ll share available units that meet your preferences, including photos and details, and let you choose from what’s in stock.

12. Do you modify containers?

Not at this time. We specialize in container sales only, not custom modifications.
However, we can guide you on choosing a container that’s ideal for future conversion (e.g., office, pop-up shop, etc.) and provide accurate specs for your contractor.

13. Where are you located? Do you ship nationwide?

We’re based in Chino, California, but we ship containers to all 48 contiguous U.S. states.
Our network of partner depots and licensed carriers allows us to deliver quickly to most locations, rural or urban.

14. Can I inspect the container before delivery?

Yes, inspections are possible upon request depending on container location.
We also offer detailed photos and condition summaries to help you make an informed decision remotely.

15. How do I contact you?

For quotes, questions, or support:

ALTO Container Line
Address: 14950 Telephone Ave, Chino, CA 91710, USA
Email: sales@altocontainer.com
Tel: +1 (707) 660-3521
Website: www.altocontainer.com