Returns and Refund Policy - ALTO Container Line

Returns & Refund Policy

We stand by what we deliver — and we make it right when things go wrong.

At ALTO Container Line, customer satisfaction isn’t optional — it’s standard. That’s why every container purchase is backed by a clear, fair, and transparent return and refund policy. Whether you’re buying a single used container or multiple units for commercial use, we aim to make sure you’re satisfied with both the product and the experience.

30-Day Return Window

All customers are eligible for a 30-day return window from the date of delivery.

If you receive a container that does not match the condition, specification, or type agreed upon, you may request a return within this time frame. Valid reasons for return include:

Mislabeling or incorrect delivery
Structural issues not disclosed prior to sale
Failure to meet the guaranteed “Wind & Water Tight” condition
Damage occurring prior to delivery
Company error or internal oversight

To initiate a return, contact your sales representative or email sales@altocontainer.com with your order number and reason for return.

Exchange Policy for Defective or Incorrect Containers

In cases where ALTO Container Line is at fault — such as shipping the wrong container or delivering one that does not meet the condition agreed upon — we will:

Exchange the container at no cost to the customer
Or, arrange for repair or replacement of the affected unit
Or, provide a full refund depending on the situation and client preference

These scenarios are prioritized, and a resolution is typically arranged within a few business days of notice.

General Conditions for Returns

For containers being returned for reasons not caused by ALTO, the following conditions apply:

The unit must be empty, clean, and in the same condition as delivered
Return shipping arrangements and costs are the responsibility of the buyer unless otherwise agreed
Containers that have been modified, altered, or damaged after delivery may not be eligible for return
Returns must be approved in writing by your assigned sales representative

We’ll always strive to find a fair and reasonable outcome, even in discretionary return cases.

Refund Processing

Once a returned container is received and inspected, approved refunds will be processed within 7 business days. Refunds are issued via bank transfer to the original payment account. You will receive:

A refund confirmation statement
Transaction details for your records

We do not issue refunds to third-party accounts, cash, or alternate methods.

Exceptions

Clearance containers (marked and sold as-is at discounted prices) may be final sale, unless the issue is related to delivery error or misrepresentation.
Containers damaged by customer handling, misuse, or third-party modifications post-delivery are not eligible for return.
Once a container has been shipped overseas or exported, it is no longer eligible for return under this policy.

Please read your invoice and sales agreement carefully before completing your purchase. Your assigned representative will walk you through the condition expectations and clarify what applies to your specific order.

Need to Request a Return?

Reach out directly to your ALTO representative or use the contact information below. Be sure to include your invoice number and a brief description of the issue.

ALTO Container Line
Address: 14950 Telephone Ave, Chino, CA 91710, USA
Email: sales@altocontainer.com
Tel: +1 (707) 660-3521
Website: www.altocontainer.com